NO26. What to do if DVR or NVR can't connect cloud?

Nov. 23,2016

NO26. What to do if DVR or NVR can't connect cloud?

Please plug DVR or NVR into router with network cable if you wanna use a computer or phone to connect recorder locally or remotely.
You can judge whether recorder has connected to cloud by status of network like picture below.
NO26. What to do if DVR or NVR can't connect cloud? NO26. What to do if DVR or NVR can't connect cloud?
NO26. What to do if DVR or NVR can't connect cloud?

If the status is not connected, it means recorder did not connect to cloud successfully.

You can try methods below.
1. Please check the yellow and green light on the ethernet port of recorder. One should be blinking which indicates recorder has connected to router successfully. 
If not, please change the ethernet port of router or another reticle to have a try.
NO26. What to do if DVR or NVR can't connect cloud?

2. Go to main menu----system---network to confirm DHCP is ticked.
NO26. What to do if DVR or NVR can't connect cloud?

3. Please reset recorder to factory default.
NO26. What to do if DVR or NVR can't connect cloud?

4. If you can, please change a router to have a try.

5. Please sent email to support@hviewsmart.com to ask new firmware to upgrade. But you need inform us model of your system.  

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